Geometry logo
Geometry logo

All articles

Orders

How do I track my order?

When your order ships, we'll send you a shipping confirmation email with a link to track your order. You can manage your orders by singing into your Geometry account here: https://help.geometry.house/en-US/ssp/login. If you have any questions about t

What should I do if I forgot to apply a discount code to my order?

In the event that you forget to apply a discount code to your order, please reach out to our customer service team as soon as possible. Provide the discount code that you intended to use, and we will look into applying the discount to your order retr

Can I cancel my order if it has been processed or shipped?

Once an order has been processed or shipped from our warehouse, we are unable to cancel it. However, we offer alternative solutions for you to obtain a refund for the products:.

How can I find out who sent me a gift from your store?

If you have received a gift from our store and would like to find out who sent it to you, please provide us with the order ID and any other details you might have, such as the packing slip. We can look up the order information for you and tell you wh

How long does it take for orders to ship?

Geometry orders take 3-5 business days to leave the warehouse. Once an order leaves our warehouse, it typically arrives in an additional 3-5 days for U.S. orders, and 4-7 additional days for international orders. We operate Monday-Friday and are clos

How can I find out who sent me a gift from your store?

If you have received a gift from our store and would like to find out who sent it to you, please provide us with the order ID and any other details you might have, such as the packing slip. We can look up the order information for you and tell you wh

Can I update an order once it has been placed?

_____________________________________________________________________________