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Contact

How do I contact support?

The best way to get in touch is by emailing us at:. [email protected]. We do our best to reply within 1 business day. Or if you would prefer the old fashion way, you can contact us via snail mail at the following address:. Geometry LLC931 Calle

How long does it take for orders to ship?

Updated 12/07/2023. Geometry products are printed to order here in the USA and are currently leaving our warehouse in 7-10 business days. Once an order leaves our warehouse, it typically arrives in 2-3 additional days for U.S. orders and 4-7 addition

How do I track my order?

When your order ships, we'll send you a shipping confirmation email with a link to track your order. You can manage your orders by singing into your Geometry account here: https://help.geometry.house/en-US/ssp/login. If you have any questions about t

What is your return policy?

We exist to make you happy. :). If you have any issues or concerns with an order within 90 days of purchase, email us at [email protected] with your order number, and we will get you taken care of right away - whether that’s shipping you a repla

How do I exchange a product?

We make it easy. Simply get in touch with us at [email protected] within 90 days, tell us what you would like to exchange, and we'll take care of it! We'll even cover the return shipping cost. Please allow 5-7 business days for exchanges to be p

Do you have a wholesale program?

Yes, we sure do. For the wholesale application please click here. Please contact [email protected] with any questions :)

Do you have an ambassadors program?

Yes! For the application, please see the link below:. https://www.geometry.house/pages/geometry-ambassador-program. Please contact [email protected] with any questions :)

How can I complete a purchase if I am having difficulty checking out?

Please reach out to our support team for assistance, we can be reached at [email protected]. If you are having difficulty checking out, please make sure to provide us with some details regarding the issue you are encountering. It's important to

How can I find out who sent me a gift from your store?

If you have received a gift from our store and would like to find out who sent it to you, please provide us with the order ID and any other details you might have, such as the packing slip. We can look up the order information for you and tell you wh

What should I do if I forgot to apply a discount code to my order?

In the event that you forget to apply a discount code to your order, please reach out to our customer service team as soon as possible. Provide the discount code that you intended to use, and we will look into applying the discount to your order retr

Do you offer customer service over the phone?

While we do not have an active customer service phone line, our team is dedicated to providing exceptional support via email. If you have any questions or concerns, please reach out to us at our customer service email address [email protected] a

Can I cancel my order if it has been processed or shipped?

Once an order has been processed or shipped from our warehouse, we are unable to cancel it. However, we offer alternative solutions for you to obtain a refund for the products:.