Packages marked as delivered but cannot be located.

Please look around the delivery location for your package and check with neighbors to see if someone else received your delivery by mistake. Please have a secure delivery location provided at the requested address. If the delivery area is accessible to others, a specific delivery time should be arranged with the carrier to avoid package loss. Once a package is marked as delivered to the address entered at checkout, Geometry is not responsible.

We suggest you contact the carrier using the provided tracking number to request a more precise location update for the package. Fulfillment third parties, such as USPS or FedEx, must be contacted for further resolution.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

USPS and FedEx can look up and see via GPS where the package was actually delivered. Mistakes do happen from time to time, and the package could have been delivered to the wrong house or even the wrong street! If USPS or FedEx confirms that the package was delivered to your home, you are likely dealing with a stolen package and should file a claim with the shipping carrier.

Please see the policy for missing orders outlined below:

1. Reporting a Missing Order

Customers should report a missing order to our Customer Service team within 7 days of the tracking status indicating delivery. Packages marked as delivered that are missing must be reported within 7 days of the delivery report to be eligible for replacement or refund.
Please provide your order number, tracking number, and any relevant information regarding the shipment.

2. Initial Steps for Customers Before contacting us, please take the following steps:

Check with Neighbors and Household Members: Sometimes packages are left with neighbors or other household members.
Look Around Your Property: Check around your delivery location, including porches, garages, and any other areas where the carrier may have left the package.
Contact the Carrier: Reach out to the shipping carrier for additional details on the delivery.

3. Investigation Process

Upon receiving a report of a missing order, we will initiate an investigation with the shipping carrier.
The investigation may take up to 5 business days. We will keep you informed of the progress and any updates from the carrier.

4. Resolution Options If the package cannot be located after the investigation, we offer the following resolution options:

Replacement: We will send a replacement of the missing items at no additional cost to you.
Refund: If a replacement is not possible or preferred, we will issue a full refund for the missing items, including shipping costs.

5. Exceptions and Conditions

This policy applies to orders where the tracking information indicates the package was delivered, but it cannot be located by the recipient.
Claims for missing orders must be made within 7 days of the tracking status indicating delivery to be eligible for resolution under this policy.
We reserve the right to deny claims for missing orders if there is evidence of fraudulent activity or abuse of this policy.

6. Contact Information

For any issues related to missing orders marked as delivered, please contact our Customer Service team at [email protected]

We appreciate your understanding and patience as we work to resolve any issues with missing orders. Our goal is to provide you with a positive shopping experience and ensure that you receive your products.

Packages marked as delivered but cannot be located.Updated 2 months ago