Packages marked as delivered but cannot be located.Updated 2 days ago
Please note that incomplete or incorrect address information submitted at checkout may result in delays, returns, or delivery issues that impact the successful delivery of your order. Geometry is not responsible for the replacement or refund of orders that are misdelivered due to an invalid or incorrect shipping address provided by the customer.
1. Reporting a Missing Order
Missing orders must be reported to our customer support team within 7 days of the tracking status indicating delivery to be eligible for investigation or resolution.
You may contact us via email at [email protected] or click here to be taken to the contact form on our website.
When reporting a missing order, please include:
Your order number
Your shipping address
Any relevant details regarding the delivery
Reports submitted outside this 7-day window may not be eligible for replacement or credit.
2. Initial Steps Before Filing a Claim
Before we can proceed with an investigation, customers are required to take the following steps:
Check with neighbors or household members, as packages are sometimes received on behalf of others.
Inspect the delivery area, including porches, garages, mailrooms, and other accessible locations
Contact the shipping carrier directly for additional delivery details.
3. Investigation Process
Customers are required to contact the delivery carrier to request additional delivery information.
Carriers can use GPS data from the delivery scan to confirm the exact delivery location and communicate with the carrier who completed the delivery. If the carrier determines the package was misdelivered, they will have the courier attempt to retrieve and redeliver it.
If the carrier is unable to resolve the issue, Geometry may submit an official claim on the customer’s behalf. Please note that carrier investigations can take up to 14 business days to complete.
4. Resolution Options
If the package cannot be located after the investigation is complete, Geometry may offer one of the following resolution options, at our discretion:
A replacement shipment
Store credit
Refunds are not guaranteed and may be issued only in cases where the carrier confirms a delivery error.
5. Exceptions & Conditions
Claims must be initiated within 7 days of the delivery confirmation to qualify under this policy
Geometry reserves the right to deny claims if there is evidence of fraudulent activity, repeated claims, or abuse of this policy
By placing an order with Geometry, you agree to the terms and conditions outlined in this policy
Thank you for your understanding and cooperation. Our team is here to assist you throughout this process. If you have questions or need to report a missing package, please contact us at [email protected] or click here to be taken to the contact form on our website.