How to file a FedEx Claim.Updated 9 months ago

You can file a claim online at https://www.fedex.com/en-us/customer-support/claims.html 

1. Complete the online claim form: Start a claim, enter your tracking/PRO number, select your claim type, and complete the online claim form. 

2. Add supporting documentation now or after you file. Drag and drop documents from your computer to your claim. Supporting documents can include: 

- FedEx Ground Pickup Record
- Photos of the package and damaged contents (if applicable)
- Proof-of-value documentation, such as a copy of the original invoice, a copy of the retail invoice/receipt, or a final confirmation screen of an online order with proof of payment. 

3. Submit your online claim form. Review your information, submit the claim form, and print or save the case number page for your records. 

The Geometry address is 931 Calle Negocio, Suite R, San Clemente, CA, 92673. The email address is [email protected]

4. Schedule an inspection or conduct your own. FedEx will notify you if your claim requires an inspection. Maintain the shipment’s original packaging (including cartons and contents) for inspection and keep them until your claim is resolved.

You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. Simply download and complete the Inspection Report (400 Kb PDF). Upload and attach any digital images of your shipment’s packaging and/or content to send with the inspection report. Submit online or email the completed report and images to the email address indicated on the form.

 5. Track the status of your claim. Log in to check the status of your claim online or to request email updates. Login using this link: https://www.fedex.com/secure-login/en-us/#/login-credentials