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&#x1F449; <a href="https://www.geometry.house/apps/returns">[Click here</a>] to access the portal. Please don&apos;t hesitate to reach out to us at <a href="mailto:support@geometry.com" style=" text-decoration: none;">support@geometry.com</a> for a direct link to start your submission. <img src="https://attachments.gorgias.help/3RBN0xMbkV649GJP/hc/0l9dY2VjEV2rZkLp/2026011400-1f7e8233-0bde-4129-afe2-a563ffeb2858-how_to_submit_a_warranty_claim_final.png" style="width: 950px;" class="fr-fic fr-dib">

👉 [Click here] to access the portal. Please don't hesitate to reach out to us at support@geometry.com for a direct link to start your submission.

What are the step-by-step instructions to submit a warranty claim for a flawed or missing item(s)?

Returns / Exchanges

Can I remove the prices from my order if it's a gift?

Can I add a gift message to my order?

Can I exchange a gift?

Gifting

How should I wash and dry my Geometry products?

What are Geometry kitchen towels made of?

What can my Geometry kitchen towels be used for?

Can Geometry towels be used as hot pads?

How often are new products added to the store?

Do you have a wholesale program?

What are the dimensions of each Geometry product?

Tea towel vs Bar towel

Can my Not Paper Towels be composted?

How do I use my Not Paper Towels?

What should I do if I receive damaged or defective items?

How do I access Geometry's product discounts?

Where can I find a list of stores that carry your products in my area?

Which products have loops for hanging?

Are your blankets double-sided?

Product

What is your return policy?

What is your exchange policy?

Can I return or exchange a gift?

What are the step-by-step exchange instructions?

What are the step-by-step return instructions?

What are the step-by-step instructions for returning or exchanging a gift?

How should I wash and dry my Geometry towels?

Washing Instructions

How much does shipping cost?

How long does it take for orders to ship?

How do I get FREE shipping?

Do you ship internationally?

How do I track my order?

My order was returned to sender- what are my next steps?

Packages marked as delivered but cannot be located.

How to file a USPS claim:

How to file a FedEx Claim.

What should I do if my package seems lost in transit or has not been delivered by the expected date?

How do I track my Geometry order and what should I do if the tracking information is unclear?

Can I modify the shipping address after placing an order?

Shipping

How do I contact support?

Do you have an ambassadors program?

Do you offer customer service over the phone?

Can I submit a request for donation?

Contact

Geometry+ VIP Membership Benefits

How much does Geometry+ cost?

How do I receive my welcome gift?

How do the seasonal gifts work?

How do I access my membership perks?

Can I cancel my membership?

How do I manage and use my store credit?

Geometry+ VIP Membership

What should I do if I forgot to apply a discount code to my order?

Can I cancel my order if it has been processed or shipped?

How can I find out who sent me a gift from your store?

Can I update an order once it has been placed?

Orders

What can I recycle through the program?

How do I receive the $30.00 store credit?

What is the recycle program?

Where do my recycled textiles go?

How are my recycled textiles sorted and processed?

How do I ship back my recycle bag?

Recycle Program

What are the step-by-step instructions to submit a warranty claim for a flawed or missing item(s)?Updated 8 hours ago