How do I exchange a product?Updated 4 days ago

We exist to make you happy. :) Whether that’s shipping you a replacement, helping with an exchange, or processing a hassle-free return, we’ve got you covered.

We cover the return shipping cost for your return or exchange (one per order).

If you have any issues, concerns, or would like to return or exchange an order within 90 days of purchase, please use our Returns & Exchanges Portal to submit your request—we’ll take care of you right away. We strive to respond to all submissions within one business day. 

👉 [Click here] to access the Returns & Exchanges Portal or to submit a warranty claim.

If you have any questions or need assistance, please contact us at [email protected] with your order number, and we’ll be happy to help.

Please click here for a video example of how to submit an exchange request through the portal.

Once your return package is received and processed by our facility, please allow up to 5 business days for processing. You’ll receive an email notification once your refund or exchange has been completed.

If you need further assistance at any point during the return process, don’t hesitate to contact our customer service team—we’re always happy to help at [email protected].

Restrictions may apply. Items showing damage from misuse, improper care, or alteration may not be eligible for return. Gift cards, take-back-bags, and other non-tangible items are not eligible.